![]() We also recommend contacting the carrier for assistance. If you experience any shipping issues, please contact us within 30 days from the date of shipment. If there continues to be no movement after 10-14 business days, please contact us and we will work together to reach out to the carrier for assistance. In most cases this means your package is still on the way to you and will be there within a few days. Sometimes a missed scan during transit can delay the update of tracking details. ![]() We will not refund if the shipper does not deliver on the day you prefer or they initially state they will. We can not control shipping times and never guarantee a delivery date. ![]() Once the carrier has received your package, we are unable to control how long it takes to get to you. If an order is returned due to an incorrect address/deemed undeliverable by the carrier, we will refund the original order (excluding the shipping fee) and ask that you re-submit the order. We are not responsible for non-delivery due to errors in the address that you provide. Please review your shipping address before submitting your order to ensure it is correct. If you cannot find this in your e-mail, be sure to also check your spam and promotions folder. This will be sent to your e-mail or your phone, whichever you opted in to at checkout. Please allow 48 hours for the tracking information to become available. You will receive tracking information once your order has shipped. If you ordered a pre-order item, your shipment will occur in the timeframe that was noted on the listing for that pre-order.If your order contains a custom item, it will be shipped upon completion (typically 5-7 business days).All orders are typically processed and shipped within 3 business days, excluding all holidays.All in-stock items are processed & shipped as soon as possible, depending on the fastest shipping method available to your location.$6.95 flat-rate US shipping or FREE on orders over $100! (before taxes and shipping).
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